Privacy Policy

Effective Date: May 19, 2025

At Ted’s Auto Clinic Inc., located at 7853 W Forest Preserve Dr, Chicago, IL 60634, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.tedsautoclinic.com), interact with our services, or visit our shop. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide auto repair and maintenance services, process payments, and improve your experience. The types of information we may collect include:

• Personal Information: Name, phone number, email address, mailing address, and payment information (e.g., credit card details) when you schedule an appointment, request a quote, or pay for services.
• Vehicle Information: Vehicle make, model, year, VIN, and repair history to perform diagnostics and repairs.
• Website Usage Data: IP address, browser type, pages visited, and cookies to analyze website performance and personalize content.
• Communication Data: Information you provide when contacting us via email, phone, or our online forms (e.g., drop-off form or customer survey).

2. How We Collect Information

We collect information through:

• Direct Interactions: When you schedule an appointment, complete a drop-off form, or provide details during a repair consultation.
• Automated Technologies: Cookies, web beacons, and analytics tools (e.g., Google Analytics) track your interactions with our website.
• Third Parties: Payment processors, marketing partners, or review platforms (e.g., Google Reviews) may provide us with information.

3. How We Use Your Information

We use your information to:

• Provide auto repair and maintenance services, including diagnostics, repairs, and warranties.
• Process payments and issue invoices.
• Communicate with you about appointments, repair updates, or promotions (with your consent).
• Improve our website and services through analytics and feedback.
• Comply with legal obligations, such as tax reporting or consumer protection laws.

4. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, IT vendors, or marketing agencies that assist with our operations.
• Business Partners: Warranty providers or parts suppliers to fulfill repair services.
• Legal Authorities: When required by law, such as in response to a subpoena or to prevent fraud.

We do not sell your personal information to third parties for targeted advertising.

5. Your Privacy Rights

Depending on your state of residence (e.g., Illinois, California, or others with privacy laws effective in 2025), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications or data sharing for non-essential purposes.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@tedsautoclinic.com or call 773-625-7360. We will respond within 45 days, as required by law.

6. Data Security

We implement reasonable security measures, such as encryption and secure servers, to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection. Please notify us immediately if you suspect unauthorized access to your data.

7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy [Note: If no cookie policy exists, we can create one].

8. Children’s Privacy

Our services are not directed to individuals under 18. In compliance with 2025 state laws (e.g., Maryland), we do not knowingly collect or process personal data from minors for targeted advertising or profiling without affirmative consent. If you believe we have collected a minor’s data, please contact us to request deletion.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records for 7 years). After this period, we securely delete or anonymize your data.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., NAPA AutoCare). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Updates to This Policy

We may update this policy to reflect legal or operational changes. The updated policy will be posted on our website with a revised effective date. We encourage you to review it periodically.

12. Contact Us